Refund Policy

Last Updated: January 6, 2025

At Tivnaskor, we are committed to providing quality online education services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for courses, programs, and services purchased through our platform.

1. General Refund Eligibility

Refund requests are subject to specific conditions depending on the type of service purchased, the timing of the request, and the extent of course access or completion.

2. Course and Program Refunds

2.1 Standard Refund Period

Students may request a full refund within 14 days of purchase if:

• Less than 20% of the course content has been accessed
• No certificates or credentials have been issued
• No downloadable materials have been accessed or downloaded
• The request is submitted in writing through the designated channels

2.2 Partial Refunds

Partial refunds may be considered between 15 and 30 days after purchase on a case-by-case basis, subject to:

• Course completion status not exceeding 40%
• Valid reasons for dissatisfaction with supporting documentation
• Administrative review and approval

Partial refunds typically range from 30% to 70% of the original purchase price, depending on the specific circumstances.

2.3 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• More than 30 days have passed since the date of purchase
• More than 40% of course content has been accessed
• Certificates, credentials, or completion documents have been issued
• Course materials have been downloaded or copied
• The student has violated the Terms of Service
• Services have been substantially consumed

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription refunds are available under the following conditions:

• Request made within 7 days of the billing date
• Limited usage during the billing period
• No previous refund requests for subscription services

3.2 Annual Subscriptions

Annual subscription refunds are prorated based on:

• The number of full months remaining in the subscription period
• Usage and access patterns during the active period
• A processing fee of 15% may be deducted from prorated refunds

Refund requests for annual subscriptions must be submitted within 60 days of the original purchase date.

3.3 Subscription Cancellations

Cancelling a subscription stops future billing but does not automatically trigger a refund for the current billing period. Access to services continues until the end of the paid period.

4. Bundle and Package Purchases

Course bundles and package deals are subject to specific refund terms:

• Refund eligibility is determined by the least favorable terms of any included course
• Partial refunds for individual courses within bundles are not available
• The entire bundle must be returned for refund consideration
• Bundle discounts will be recalculated if partial completion is detected

5. Special Circumstances

5.1 Technical Issues

If technical problems prevent access to purchased content:

• Report the issue to technical support immediately
• Allow reasonable time for resolution (typically 5-10 business days)
• Full refunds available if issues remain unresolved
• Documentation of technical problems may be required

5.2 Medical or Personal Emergencies

In cases of documented medical emergencies or significant life events:

• Contact our support team with relevant documentation
• Extensions or course access transfers may be offered as alternatives
• Refunds evaluated on a case-by-case basis
• Privacy and confidentiality will be maintained

5.3 Course Cancellations by Tivnaskor

If we cancel or discontinue a course:

• Full refunds will be automatically processed
• Alternative course options may be offered
• Notification will be provided as early as possible

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Log in to your Tivnaskor account
2. Navigate to your purchase history or contact support
3. Submit a refund request including:
   • Order number or transaction ID
   • Course or service name
   • Reason for refund request
   • Supporting documentation if applicable
4. Wait for review and response (typically within 5-7 business days)

6.2 Contact Information for Refund Requests

Refund requests can be submitted through:

• Email: contact@tivnaskor.com
• Phone: +380443646029
• Mail: Dehtiarivska St, 15, Kyiv, Ukraine, 02000

6.3 Review Timeline

Refund requests are typically reviewed within 5-7 business days. Complex cases may require additional time. You will receive confirmation once your request has been reviewed.

7. Processing and Payment

7.1 Refund Processing Time

Once approved, refunds are processed according to the following timeline:

• Refund initiation: 3-5 business days after approval
• Credit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Alternative payment methods: varies by provider

7.2 Refund Method

Refunds are issued to the original payment method used for purchase. If the original payment method is no longer available:

• Contact support to arrange alternative refund delivery
• Additional verification may be required
• Processing may take additional time

7.3 Currency and Exchange Rates

Refunds are processed in the original transaction currency. If exchange rates have changed since purchase, the refunded amount may differ slightly from the original charge when converted to your local currency.

8. Exceptions and Exclusions

The following items and services are generally non-refundable:

• One-on-one coaching or tutoring sessions after they have occurred
• Live webinar or workshop attendance fees after the event
• Examination or certification fees
• Third-party services or materials
• Promotional or discounted purchases during special sales events (unless specified otherwise)
• Gift card or voucher purchases

9. Abuse Prevention

Tivnaskor reserves the right to deny refund requests that show patterns of abuse, including:

• Multiple refund requests across different courses
• Completing courses before requesting refunds
• Downloading all materials before requesting refunds
• Sharing account access or course materials

Accounts flagged for refund abuse may be subject to suspension or termination.

10. Disputes and Appeals

If your refund request is denied and you wish to appeal:

1. Submit a written appeal within 14 days of the denial notification
2. Provide additional information or documentation supporting your case
3. Appeals are reviewed by senior management
4. Final decisions on appeals are typically provided within 10 business days

11. Changes to This Policy

Tivnaskor reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Significant changes will be communicated via email to registered users.

12. Contact Information

For questions, concerns, or assistance regarding this Refund Policy, please contact us:

• Company Name: Tivnaskor
• Email: contact@tivnaskor.com
• Phone: +380443646029
• Address: Dehtiarivska St, 15, Kyiv, Ukraine, 02000
• Website: tivnaskor.com

13. Acknowledgment

By purchasing courses or services from Tivnaskor, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.